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ONLINE COURSES FOR ITES-BPO
 
 
         
  Particulars   Price  
  Fluent English Speaking Details INR. 4000.00  
  BPO course (with Job Guarantee) Details INR. 6000.00  
  ASSESS™ - The Online Test Details INR. 250.00  
 

 




Course Details
         
  Fluent English Speaking  
77 hours
   
  MODULES        
  Basic English Speaking - Online Course Details
35 hours
 
  Listen & Learn-English Made Easy Details
20 hours
 
  English Expressions Details
10 hours
 
  Virtual Classroom Training Session Details
12 hours
   
  Vocabulary E-books Details      
  Training Manuals Details      
  Learning Schedule (weekwise) Details      
           
  Outcome:        
 

A candidate taking this course would improve his English writing skills such that he can draft a basic letter.
He would be able to communicate/speak in English.
He will improve his vocabulary by atleast 2000+ words, It can even reach 4000+ words if student is sincere. With this vocabulary(2000 words) student would be able to speak basic to fluent English depending on the practice he is doing with the material.

A student taking this course would have to work at least two hours a day three days a week for three months.
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  BPO Course with Job Guarantee  
117 hours
   
  MODULES        
  Call Centre Basics - Online Course Details
35 hours
  
  English Expressions Details
10 hours
 
  Listen & Learn-English Made Easy Details
20 hours
 
  Common Mistakes in English Details
8 hours
 
  Handling Customer Complaints Details
10 hours
  
  Managing & Building Customer Relationships Details
10 hours
  
  Virtual Classroom training sessions Details
20 hours
    
  ASSESS T Details
4 hours
    
  Vocabulary E-books Details      
  Training Manuals Details      
  Learning Schedule (Week wise) Details      
 
  Outcome:        
 

The candidate will be eligible to work in a Domestic or International call center or back office.

A candidate taking this course would improve his English writing skills such that he can draft a basic letter.
He would be able to communicate/speak in English.
He will improve his vocabulary by at least 2000+ words, It can even reach 4000+ words if student is sincere. With this vocabulary(2000 words) student would be able to speak basic to fluent English depending on the practice he is doing with the material. .
He will be able to speak correctly the 2000 most frequently used words in the English language.
He will be able to work in call center as a customer service executive.

A student taking this course would have to work at least two hours a day three days a week for four months.
         
           
  ASSESS™ - The Online Test  
2 Hours
 
  ASSESS™ - The Online Test is a Two hours online test which evaluates the competencies of each student. ASSESS™ tests you on:

1. English Grammar : A check on sentence framing and punctuation
2. Passage writing : Ability to express in a few words.
3. Pronunciation: To speak suitably with a focus on expression
4. Voice and Accent : A blend of voice modulation and intonation (i.e. rise and fall of the voice pitch)
5. Sentence formation: Short and non repetitive yet explanatory.
6. Personality traits: Exercise of the mind
7. Situational skills: Ability to deal with situations such as stress, time management and pressure.
8. Keyboard and typing skills: Hand and eye co-ordination
9. Listening skills : ability to comprehend and act in accordance
10. General Aptitude: focus on skill and talent
11. Mathematical skills: Numerical and Arithmetic tests.

After submitting the test, the student receives a detailed report card of his/her performance within two working days. It creates a detailed report on the student's strengths and areas of improvements. The report card suggests a road map of career path in BPO industry.
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Last Updated: 16-July-06